Changes between Version 5 and Version 6 of TracNotification

Timestamp:

Apr 20, 2015, 1:38:52 PM (10 years ago)

Author:

trac

Comment:

--

TracNotification

@@ -2 +2 @@
 [[TracGuideToc]]
 
-Trac supports notification about ticket changes via email. 
+Trac supports notification of ticket changes via email. 
 
 Email notification is useful to keep users up-to-date on tickets/issues of interest, and also provides a convenient way to post all ticket changes to a dedicated mailing list. For example, this is how the [http://lists.edgewall.com/archive/trac-tickets/ Trac-tickets] mailing list is set up.
@@ -9 +9 @@
 
 == Receiving Notification Mails ==
-When reporting a new ticket or adding a comment, enter a valid email address in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
+When reporting a new ticket or adding a comment, enter a valid email address or your username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured).
 
 This is useful to keep up-to-date on an issue or enhancement request that interests you.
 
+=== How to use your username to receive notification mails ===
+
+To receive notification mails, you can either enter a full email address or your username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page. 
+
+Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file (see [#ConfigurationOptions Configuration Options] below). In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation.
+
+When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to  ('''`ignore_domains`''').
+
 == Configuring SMTP Notification ==
+
+'''Important:''' For TracNotification to work correctly, the `[trac] base_url` option must be set in [wiki:TracIni trac.ini]. 
 
 === Configuration Options ===
 These are the available options for the `[notification]` section in trac.ini.
 
- * '''`smtp_enabled`''': Enable email notification.
- * '''`smtp_from`''': Email address to use for ''Sender''-headers in notification emails.
- * '''`smtp_from_name`''': Sender name to use for ''Sender''-headers in notification emails.
- * '''`smtp_replyto`''': Email address to use for ''Reply-To''-headers in notification emails.
- * '''`smtp_default_domain`''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings.
- * '''`smtp_always_cc`''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.''
- * '''`smtp_always_bcc`''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email 
- * '''`smtp_subject_prefix`''': (''since 0.10.1'') Text that is inserted before the subject of the email. Set to "!__default!__" by default.
- * '''`always_notify_reporter`''':  Always send notifications to any address in the reporter field (default: false).
- * '''`always_notify_owner`''': (''since 0.9'') Always send notifications to the address in the owner field (default: false).
- * '''`always_notify_updater`''': (''since 0.10'') Always send a notification to the updater of a ticket (default: true).
- * '''`use_public_cc`''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy).
- * '''`use_short_addr`''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server. 
- * '''`mime_encoding`''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values:
-   * `base64`: default value, works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines.
-   * `qp` or `quoted-printable`: best for european languages (more compact than base64), not recommended for non-ASCII text (less compact than base64)
-   * `none`: no encoding. Use with plain english only (ASCII). E-mails with non-ASCII chars won't be delivered. 
- * '''`ticket_subject_template`''': (''since 0.11'') A [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet used to get the notification subject.
-
-Either '''`smtp_from`''' or '''`smtp_replyto`''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails.
-
-The following options are specific to email delivery through SMTP.
- * '''`smtp_server`''': SMTP server used for notification messages.
- * '''`smtp_port`''': (''since 0.9'') Port used to contact the SMTP server.
- * '''`smtp_user`''': (''since 0.9'') User name for authentication SMTP account.
- * '''`smtp_password`''': (''since 0.9'') Password for authentication SMTP account.
- * '''`use_tls`''': (''since 0.10'') Toggle to send notifications via a SMTP server using [http://en.wikipedia.org/wiki/Transport_Layer_Security TLS], such as GMail.
-
+[[TracIni(notification)]]
 
 === Example Configuration (SMTP) ===
@@ -57 +40 @@
 }}}
 
+=== Example Configuration (`sendmail`) ===
+{{{
+[notification]
+smtp_enabled = true
+email_sender = SendmailEmailSender
+sendmail_path = /usr/sbin/sendmail
+smtp_from = notifier@example.com
+smtp_replyto = myproj@projects.example.com
+smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com
+}}}
 
 === Customizing the e-mail subject ===
@@ -70 +63 @@
  * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, e.g. `$ticket.milestone`.
 
+=== Customizing the e-mail content ===
+
+The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`.  You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this:
+
+{{{
+$ticket_body_hdr
+$ticket_props
+{% choose ticket.new %}\
+{%   when True %}\
+$ticket.description
+{%   end %}\
+{%   otherwise %}\
+{%     if changes_body %}\
+${_('Changes (by %(author)s):', author=change.author)}
+
+$changes_body
+{%     end %}\
+{%     if changes_descr %}\
+{%       if not changes_body and not change.comment and change.author %}\
+${_('Description changed by %(author)s:', author=change.author)}
+{%       end %}\
+$changes_descr
+--
+{%     end %}\
+{%     if change.comment %}\
+
+${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)}
+
+$change.comment
+{%     end %}\
+{%   end %}\
+{% end %}\
+
+-- 
+${_('Ticket URL: <%(link)s>', link=ticket.link)}
+$project.name <${project.url or abs_href()}>
+$project.descr
+}}}
 == Sample Email ==
 {{{
@@ -96 +127 @@
 }}}
 
+
+== Customizing e-mail content for MS Outlook ==
+
+Out-of-the-box, MS Outlook normally presents plain text e-mails with a variable-width font; the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template].
+
+Replace the following second row in the template:
+{{{
+$ticket_props
+}}}
+
+with this instead (''requires Python 2.6 or later''):
+{{{
+--------------------------------------------------------------------------
+{% with
+   pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in
+         [c.strip() for c in 
+          ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]];
+   sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone', 
+          'Component', 'Severity', 'Resolution', 'Keywords'] %}\
+${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)}
+{% end %}\
+--------------------------------------------------------------------------
+}}}
+
+The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table, when using MS Outlook.
+{{{#!div style="margin: 1em 1.75em; border:1px dotted"
+{{{#!html
+#42: testing<br />
+--------------------------------------------------------------------------<br />
+<table cellpadding=0>
+<tr><td>Reporter:</td><td>jonas@example.com</td></tr>
+<tr><td>Owner:</td><td>anonymous</td></tr>
+<tr><td>Type:</td><td>defect</td></tr>
+<tr><td>Status:</td><td>assigned</td></tr>
+<tr><td>Priority:</td><td>lowest</td></tr>
+<tr><td>Milestone:</td><td>0.9</td></tr>
+<tr><td>Component:</td><td>report system</td></tr>
+<tr><td>Severity:</td><td>major</td></tr>
+<tr><td>Resolution:</td><td> </td></tr>
+<tr><td>Keywords:</td><td> </td></tr>
+</table>
+--------------------------------------------------------------------------<br />
+Changes:<br />
+<br />
+&nbsp;&nbsp;* component: &nbsp;changset view =&gt; search system<br />
+&nbsp;&nbsp;* priority: &nbsp;low =&gt; highest<br />
+&nbsp;&nbsp;* owner: &nbsp;jonas =&gt; anonymous<br />
+&nbsp;&nbsp;* cc: &nbsp;daniel@example.com =&gt;<br />
+&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;daniel@example.com, jonas@example.com<br />
+&nbsp;&nbsp;* status: &nbsp;new =&gt; assigned<br />
+<br />
+Comment:<br />
+I'm interested too!<br />
+<br />
+--<br />
+Ticket URL: &lt;http://example.com/trac/ticket/42&gt;<br />
+My Project &lt;http://myproj.example.com/&gt;<br />
+}}}
+}}}
+
+**Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which shall be part of the mail they have to be added to `sel`, example:
+{{{
+   sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2']
+}}}
+
+However, it's not as perfect as an automatically HTML-formatted e-mail would be, but presented ticket properties are at least readable by default in MS Outlook...
+
+
 == Using GMail as the SMTP relay host ==
 
@@ -113 +212 @@
 
 Alternatively, you can use `smtp_port = 25`.[[br]]
-You should not use `smtp_port = 465`. It will not work and your ticket submission may deadlock. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [comment:ticket:7107:2 #7107] for details.
+You should not use `smtp_port = 465`. It will not work and your ticket submission may deadlock. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [trac:comment:2:ticket:7107 #7107] for details.
  
-== Filtering notifications for one's own changes ==
+== Filtering notifications for one's own changes and comments ==
 In Gmail, use the filter:
 
 {{{
-from:(<smtp_from>) (("Reporter: <username>" -Changes) OR "Changes (by <username>)")
+from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)")
 }}}
 
@@ -127 +226 @@
 (see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body).
 
-The best you can do is to set "always_notify_updater" in conf/trac.ini to false.
-You will however still get an email if you comment a ticket that you own or have reported.
-
 You can also add this plugin:
-http://trac-hacks.org/wiki/NeverNotifyUpdaterPlugin
+http://trac-hacks.org/wiki/NeverNotifyUpdaterPlugin, or vote for [trac:#2247] to be fixed.
 
 == Troubleshooting ==
@@ -164 +260 @@
 Relevant ML threads:
  * SELinux: http://article.gmane.org/gmane.comp.version-control.subversion.trac.general/7518
- 
+
+For SELinux in Fedora 10:
+{{{
+$ setsebool -P httpd_can_sendmail 1
+}}}
 === ''Suspected spam'' error ===
 
@@ -172 +272 @@
 
 Quoted printable encoding works better with languages that use one of the Latin charsets. For Asian charsets, it is recommended to stick with the Base64 encoding.
+
+=== ''501, 5.5.4 Invalid Address'' error ===
+
+On IIS 6.0 you could get a 
+{{{
+Failure sending notification on change to ticket #1: SMTPHeloError: (501, '5.5.4 Invalid Address')
+}}}
+in the trac log. Have a look [http://support.microsoft.com/kb/291828 here] for instructions on resolving it.
+
 
 ----